Terms & Conditions

1. Agreement & Booking Confirmation

By placing a reservation with Limo Singapore Pte. Ltd. via website, phone, WhatsApp, or corporate API integration, you acknowledge and agree to be legally bound by these Terms and Conditions.

• Bookings are subject to vehicle availability and written confirmation dispatch.
• Clients are responsible for providing accurate passenger names, contact numbers, flight details, and pickup/dropoff addresses.
• For corporate charter accounts, consolidated billing terms apply as agreed in writing.

2. All-Inclusive Pricing & Payment Policy

Limo Singapore operates under a transparent, fixed-fare policy. Unless explicitly stated otherwise in a custom quotation:

• Inclusions: All quoted rates include vehicle hire, fuel, Electronic Road Pricing (ERP) tolls, airport parking fees, and driver gratuity.
• Payment Methods: We accept major credit cards (Visa, MasterCard, AMEX), PayNow, Corporate Bank Transfer, and cash in Singapore Dollars (SGD).
• Peak Season Surcharges: Midnight surcharges (23:00 to 06:00) or special event surcharges (e.g. Formula 1 Singapore Grand Prix) will be communicated upfront prior to booking confirmation.

3. Complimentary Waiting Time & Overtime Charges

We offer generous complimentary waiting windows to accommodate arrival formalities:

Exceeding the complimentary waiting period will incur an additional block charge calculated at SGD $15 to $30 per 15-minute block depending on vehicle class.

4. Cancellation & Amendment Policy

We understand schedule changes occur in business and luxury travel:

• More than 12 Hours Notice: 100% full refund with zero cancellation fee.
• 6 to 12 Hours Notice: 50% cancellation fee applies.
• Less than 6 Hours Notice / No-Show: 100% non-refundable cancellation fee applies.
• Flight delays verified via flight radar are NOT considered cancellations or late changes.

5. Passenger Conduct & Safety Regulations

For the safety and comfort of all guests and chauffeurs:

• Strict Non-Smoking: Smoking or vaping is strictly prohibited inside all vehicles.
• Seatbelt Policy: Under Singapore LTA regulations, all passengers must wear seatbelts at all times.
• Damage & Cleaning Fee: Excessive soiling or damage to interior Nappa leather or carpet will incur a minimum cleaning fee of SGD $250.
• Maximum passenger and luggage capacities must be respected for vehicle license compliance.

6. Cross-Border Transfers (Singapore – Malaysia)

Passengers traveling on cross-border routes (e.g. Johor Bahru, Legoland, Malacca, Kuala Lumpur) must ensure valid passports with at least 6 months validity, required entry visas, and completed arrival card submissions. Limo Singapore is not liable for border delays resulting from immigration documentation issues.